TeleVantage Add-Ons

Now you can easily extend the functionality of your TeleVantage phone system. Artisoft TeleVantage Add-On Solutions are easy-to-implement, off-the-shelf applications designed to meet the unique requirements of call centers, marketing and sales organizations, and customer support offices. TeleVantage Add-On Solutions include:


TeleVantage Call Classifier (We Rate This 5 STARS)

This application lets businesses identify callers, look up additional caller data in any database, intelligently route calls, and present call center agents with scripts and related caller information before they answer the phone. TeleVantage Call Classifier improves call center agent productivity by displaying web pages with caller or account details. Read PDF...

*****SPECIAL "YOU NEED THIS" PRICING!

TeleVantage Conference Manager 2 *NEW

This application eliminates the need for expensive 3rd party conference services by allowing businesses to automatically run conference calls containing up to 60 parties in one or more virtual conference rooms. Callers to an extension are automatically welcomed and added to the conference of their choice. And TeleVantage Conference Manager can automatically place invitation calls to a list of people and add them to the conference. Virtual conference rooms let you conduct multiple conference calls simultaneously.
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*Many companies run their own dedicated conference center business with this powerful tool generating ongoing recurring revenue year after year. . . Ingredients needed; TeleVantage, Conference Manager, and some phone lines.



TeleVantage Call Center Scoreboard

This application gives call center managers the tools they need to track queue and agent productivity from their PC, phone, or wallboard. There are over 35 powerful new statistics in addition to the built-in statistics of TeleVantage Call Center. TeleVantage Call Center Scoreboard can show the state of agent activity, display custom on-screen windows to monitor specific call center statistics, and connect with a physical wallboard to make real-time call center statistics publicly visible. Alarms can be triggered when agent or queue statistics exceed custom thresholds. Alarms can be configured to send voice mails, emails, play custom sounds, change the color of individual statistics, or even send pages.
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TeleVantage Smart Dialer

This application provides automated outbound dialing for call center agents. It is designed to retrieve phone numbers from a customer database and place calls during specified hours of the day. Customer data is pulled directly from an in-house database, such as FrontRange's Goldmine, and a screen pop on the agent's PC will appear for each call that is placed, allowing the agent to greet the caller appropriately. Read PDF...
 

Maximizes the call volume of your inside sales force or telemarketing, automates large volume outbound call centers, etc.



TeleVantage Persistent Pager

This application notifies users to retrieve important voicemail messages in a timely manner. The system sends pages to a list of users, in the order specified, and continues to send pages until the voicemail message has been accessed. Persistent Pager includes an easy-to-use administrator utility to help system administrators define which mailboxes TeleVantage should monitor and which users to page, where to reach them, and a scheduling option. Read PDF...
 

Great for High Profile Senior Executives, Call Centers, Technical Support personnel, High-Volume Sales Teams, Critical Response Teams, etc. . .
 

iVoice Speech Enabled Auto Attendant

Wish your customers could just call in and say your name, say the name of the department they want, or more. . .?  Now they can!  iVoice SEAA integrates with TeleVantage (and other PBX's) to allow callers to "SAY" what they want.  Not only can they speak to TeleVantage, but calls can be automatically routed  to the proper language-speaking person or attendant, meaning, the SEAA can distinguish between a caller saying "Sales" in English, "ventas" in Spanish, or any other language such as "сбыт" in Russian.   Read PDF...
 

Great for companies that want to speed the calling progress and maximize technology to properly route calls and reduce language barriers while making callers feel "more at home". . .

Many more options are available.  These are just a few!  Ask for more info.

Our staff can assist you in understanding your options when it comes to product upgrades, maintenance programs, and warranty needs. Click for more options. . .