Phone System Technical Support

Technical Hourly & Contract Support

Hourly Support

Access to Knowledge Base via Support Desk
Problem Resolution Support via Support Desk
Great for Businesses that already have Technical Computer Staff members (i.e. "the computer guy").
Great for Existing Customers that are already familiar with Phone Systems and Communications
Starting at Only $1500 Annually

All of the above Basic Features
Telephone Assistance for Installation Questions
Priority Configuration Assistance via Support Desk
Advanced Replacement Warranty for Intel/Dialogic Hardware (optional - ask for specifics)
Support for Operating System on Covered Systems
Remote Access to Diagnose problems via G3 Remote (optional) - we no longer support software remote access.
Prices start at $2250 Annually

All of the above Basic Features
All of the Above Standard Features
Remote Configuration Changes for MACs (Moves, Adds, Changes), Auto Attendants, Workgroups, Call Center Queues, Trunks, Stations, and Supported IVR's.
Advanced Replacement Warranty for Intel/Dialogic Hardware (optional - ask for specifics)
Support for Operating System on Covered Software
Remote Access including Out-Of-Band to Diagnose Hardware & Software issues via Remote Access Device (we can even adjust the bios, check boot disks, do a full image, restore or load software remotely on supported systems)
Price is based on total package options.